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CRM y software de búsqueda, por Coveo. Webinar de 1 hora.

Dec 16, 2010 14

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There are few things more important than getting the right information when an agent or customer needs it. However, with an increasing amount of structured and unstructured data coming into organizations over multiple touch points and stored in disparate systems, organizations are struggling to get fast, dynamic access to relevant information. During this on-demand webinar, you’ll learn how you can move beyond CRM integration and the knowledge-base without moving data; derive more value from existing systems by leveraging a central, unified index of information; and find out how to optimize your support infrastructure with composite views of data from your entire knowledge ecosystem.

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